Terms & Conditions
Welcome to Natural Perfume Collective website and social media channels (collectively referred to as the “Site”). “Natural Perfume Co” refers to Natural Perfume Collective, the Partnership who owns and operates this website, having its registered office at:
10 Glenayr Ave
North Bondi NSW 2026
USE OF THIS SITE
Your use of this Site is subject to the following terms and conditions:
(a) Your use of this Site must, at all times, be in compliance with these Terms and must only be for your own, non-commercial, personal use. You are responsible for all communications, including but not limited to, the transmission, uploading or posting of information onto or through this Site by You or through Your login and You shall be responsible for the consequences of any such communications to the Site.
(b) You must not use the Site for any of the following purposes, which are expressly prohibited by Natural Perfume Collective:
(i) Communicating, transmitting, posting or uploading of any material that infringes on any rights, including but not limited to intellectual property, of any third party.
(ii) Communicating, transmitting, posting or uploading any information, content or material which is untrue, inaccurate, obscene, libelous or abusive.
(iii) Engaging in any conduct that would violate any law or regulation in any applicable jurisdiction.
(iv) Attempting to interfere in any way with the Site’s or Natural Perfume Collective’s network security, or attempting to use the Site’s service to gain unauthorised access to any other computer system or network.
(c) You are responsible for maintaining the confidentiality of Your login details and You accept responsibility for all activities that occur under Your login. You must notify us immediately in the event of any unauthorised use or misuse of Your account or where there is any other breach of security.
(d) Natural Perfume Collective retains the right to alter these Terms at any time and for any reason without notice to You. It is Your responsibility to review these Terms each time You use the Site. (e) We reserve the right to, at any time and without notice to You, revise the products and services available on and through this Site and to change, suspend or discontinue any aspect of this Site without liability to You or to any third party.
(f) Natural Perfume Collective may, at our sole discretion, impose rules for and limits on the use of this Site by You or any other member or restrict Your access to part, or all, of the Site without notice or penalty. Any such rules, limits or restrictions shall be incorporated into and form part of these Terms.
(g) Natural Perfume Collective may impose additional terms and conditions specific to any products, orders or aspects of your use of this Site, including but not limited to, with respect to the ordering, shipment and return of goods purchased through this Site and to any membership reward programs (“Additional Terms”) offered from time to time by Natural Perfume Collective. These Additional Terms shall be incorporated into and form part of these Terms. In the event of any inconsistency between these Terms and any Additional Terms, the Additional Terms shall prevail to the extent of the inconsistency.
(i) By registering with Natural Perfume Collective, you expressly agree to receive emails (containing special offers and product information) and e-newsletters from Natural Perfume Collective. You can request to stop receiving emails and e-newsletters at any time by notifying Natural Perfume Collective at firstname.lastname@example.org
PRODUCTS AND INFORMATION
Your use of this Site is, at all times, entirely at Your own risk. Except in respect of any content submitted by Members, Natural Perfume Collective shall use reasonable endeavours to ensure that any information on this Site is complete, reliable and up to date. Notwithstanding this, neither We, nor any third party make any warranties or guarantees as to the accuracy, timeliness, completeness, performance or suitability of any information, product or materials found on this Site. You acknowledge that any such information may contain errors or inaccuracies and Natural Perfume Collective expressly excludes any liability, which may arise. Where any such inaccuracies or errors do occur, We may correct that information without any liability to You or any third party.
Natural Perfume Collective does not make any guarantee as to the availability or suitability of products on this Site. Its is your responsibility to determine the suitability of a product or service for You and Natural Perfume Collective expressly excludes all liability in relation to this. Natural Perfume Collective reserves the right to, at its sole discretion, limit the quantity of products purchased by any User through this site at any time and for any reason.
Natural Perfume Collective will endeavour to ensure that all information, content or material (referred to as “information”) on the website is accurate, complete and reliable except for information submitted by users of the website. However, Natural Perfume Collective does not make any representations or guarantees as to the accuracy, completeness or reliability of any information on the website. You acknowledge that such information may contain errors or inaccuracies and accept that you must make your own enquiries to verify the information provided by Natural Perfume Collective. Natural Perfume Collective expressly excludes any liability that may arise in relation to the accuracy, completeness or reliability of any information on the website.
If Natural Perfume Collective comes across any error or inaccuracy in any information on the website, GoodnessMe Box reserves the right to correct that information without any liability to you or any other third party.
All information on the website is of a general nature and is not intended in any way to replace professional dietary or medical advice. Natural Perfume Collective does not make any representations or guarantees as to the suitability of the products on the website for any dietary requirements, medical conditions or allergies. You acknowledge that it is your responsibility to assess the suitability of all products prior to you using the products. Natural Perfume Collective expressly excludes any liability that may arise in relation to the suitability of the products for any dietary requirements, medical conditions or allergies.
You acknowledge that any promotional and marketing material on the website (including images, photographs and descriptions of products) is not a representation of what is in the monthly box and you accept that:
(i) products on the website may differ in visual appearance and packaging to the products in the box;
(ii) products in the box may be derivatives, samples or smaller versions of the products on the website;
(iii) the combination of products on the website may not be the same combination of products to be included in a monthly box and the combination of the products is at the sole discretion of Natural Perfume Collective;
(g) Throughout the website, users may be invited to review or comment on various products. You expressly consent to Natural Perfume Collective publishing your first name and State or Town in relation to any review and comment.
(h) You must review your order carefully before placing it. Once an order for a subscription is confirmed and the subscription price paid (including any gift purchases of a subscription), Natural Perfume Collective will not provide a refund of the subscription price unless Natural Perfume Collective cancels or is unable to fulfill your order, in which case, Natural Perfume Collective will provide a full refund of the whole or part of the subscription price depending on whether you have previously received boxes during your subscription.
(i) All prices are shown in Australian dollars and are charged in AUD at the exchange rate of the day.
(j) When placing an order for delivery outside of Australia, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier’s collection fee are in addition to your shipping charge and must be borne by the customer.
(k) Prices do not include overseas customs duties, foreign taxes, or any other costs which may be associated with clearing goods through local customs. These fees are the sole responsibility of the customer as is assisting local authorities with any information required for formal customs clearance in the country of destination. We strongly recommend that you check with your local customs office for further information before placing your order. Should you refuse to provide the required Customs documentation prior to delivery or refuse delivery (due to Customs duties, taxes or fees) and the parcel is returned to Natural Perfume Collective, all costs associated with the return will be borne by you the customer.
(l) Some items may require special handling as specified by federal, state and local regulations governing the transport of these items; therefore, the shipment to certain locations may not be possible.
(m) Failure to provide your delivery address in the correct format may result in a delay in your order being processed or the order being returned to sender and a re-shipment fee of $10.00 will apply.
(n) Natural Perfume Collective will not accept any claim for ‘lost’ or ‘missing’ parcels if the customer has entered the address incorrectly or in the incorrect format, or provided the carrier with an ‘Authority to Leave’ instruction.
(o) Natural Perfume Collective does not accept returns for items shipped internationally.
(p) Natural Perfume Collective will not be responsible or liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.
(q) This site may be accessed throughout Australia and overseas. We make no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.
You must be over 18 to register for and use this Site. Natural Perfume Collective may, at any time at our sole discretion, revoke your membership for any reason, including but not limited to, for breach of these Terms.
This Site contains materials that are owned by or licensed to Natural Perfume Collective. These materials include, but are not limited to, the design, layout, look, appearance and graphics and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create derivative works from any of the content or materials contained on this Site. You may not create a link to this Site from another website or document without the prior written consent of Natural Perfume Collective.
Natural Perfume Collective does not claim ownership of any content or materials You make available through the Site however You grant Natural Perfume Collective a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or materials or part thereof without any obligation of compensation or attribution to You. You represent, warrant and covenant to Us that You have the full right to grant to Natural Perfume Collective the right to use such content or materials in the manner specified in this Clause.
Your use of this Site, is at all times at Your own risk and you assume all responsibility associated therewith. All information, content, materials or products available on or in any way through this Site are provided to You on an as is basis. Natural Perfume Collective expressly excludes all warranties, express or implied, to the extent permitted by law, including but not limited to those relating to merchantability and fitness for a particular purpose. Natural Perfume Collective does not warrant that this Site and the services provided herein will be uninterrupted, free from errors, defects, viruses or other harmful components.
From time to time this Site may contain links to other third party websites. Natural Perfume Collective does not in any way endorse the content of any such websites or make any representations, warranties or guarantees in relation to those sites and We expressly exclude any liability which may arise from Your use of or access to those third party websites.
LIMITATION OF LIABILITY
Notwithstanding anything else in these Terms, Natural Perfume Collective, its subsidiaries, assigns and third party providers shall not, under any circumstances be liable to You or any other User of this Site for any direct, indirect, incidental, punitive, special or consequential damages whether based on contract or tort arising out of Your use or inability to use this Site. Natural Perfume Collective’s total liability to You shall be limited to the amount paid by You to Us for Your membership fees for the membership period during which the event giving rise to the liability occurs. This Clause 7 applies in respect of all content, information, products and services available on or through this Site.
Any products purchased by You from this Site will be posted by a third party carrier. All title in and risk to such products will pass to You upon delivery to the third party carrier by Natural Perfume Collective.
Natural Perfume Collective will endeavour to dispatch on the 14th of the month, however Natural Perfume Collective does not guarantee that the delivery times will be met and expressly excludes any liability in relation to this.
You acknowledge that all boxes delivered to you from Natural Perfume Collective will be delivered using a third party carrier and you accept that all title in and risk to the box will pass to you upon the third party carrier being given possession of the box by Natural Perfume Collective. Natural Perfume Collective is not responsible for any breakage or damage to the box or any products during delivery and expressly excludes any liability in relation to this.
You are responsible for ensuring the shipping address for the box is correct and current. Any changes to the shipping address must be made by the 7th of the month or the following month’s box will be shipped to the previous address. Natural Perfume Collective expressly excludes any liability in relation to an incorrect shipping address including any redelivery, redirection or a refund.
If your parcel is lost in transit or if it is returned to sender Natural Perfume Collective may at its own discretion send a replacement. In these instances an additional fee of $9.95 will be charged to the customer’s account.
All cancellation requests should be directed to compile the cancellation form in your account. Please be advised that if you submit your cancellation request within 2 days of your billing date, the cancellation will only be processed 4 days after the billing date.
All boxes and products are checked for quality prior to delivery and while Natural Perfume Collective endeavours to ensure that the product is delivered to you in good condition, they may be damaged during delivery. If you intend to seek a product you must send through a picture to email@example.com sufficiently illustrating the damage to Natural Perfume Collective for assessment. Any requests for a replacement box or product must be made within 2 weeks of receipt of the items. If Natural Perfume Collective assesses the damage and at its discretion agrees to replace the box or product, you may at your own cost return the damaged box or product to the address noted in these Terms. Natural Perfume Collective will replace the box and/or product as soon as practical. You accept that Natural Perfume Collective will not refund any opened or used products. In the case where the product is sold out, Natural Perfume Collective will provide you with an alternative product which may or may not be of equal value.
For any item purchased during a promotional period or that is on sale:
(i) Any items purchased with a promotional code or any sale item will not be eligible for a refund or exchange due to change of mind.
(ii) If a product you have purchased with a promotional code or on sale has arrived to you damaged, you should contact firstname.lastname@example.org along with photos of the damaged product. Once we approve your request for the damaged item, we arrange for your item to be returned to Natural Perfume Collective Head Office. You will be eligible for a replacement or exchange of your damaged product.
(iii) In any case, your item must be returned within 14 days, or else no refund or exchange will be provided regardless of the reason.
Please do not send your purchased product back to the manufacturer. Natural Perfume Collective will not refund any opened, used, discounted, clearance or sales products or items or free gifts or samples.