FAQ

 
 

When will I receive my order?

We always endeavor to get your order out as soon as it comes in but please allow 4 – 5 business days in Australia, and internationally will depend on international shipping conditions and your location. If you need express delivery, please contact us directly and we will work with your request.

These estimates are subject to change and given as indications only.

How do I change the shipping address?

Send an email to contact@naturalperfumeco.com with your Name, current shipping address and your new shipping address and we will make that change.

How do I get a discount code?

A discount code for your first purchase will be emailed to subscribers to our mailing list. Please use the form on our site to subscribe.


How do I subscribe to your mailing list?

Head to our home page and scroll to the bottom until you see ‘subscribe’. We look forward to talking with you.


How can I partner with Natural Perfume Collective?

We would love to hear from you! Please contact us at krista@naturalperfumeco.com.

How do I know if my order has been successful?

You will be sent a confirmation email within 24 hours once you have submitted your order. If you don’t receive a confirmation email then please contact us at contact@naturalperfumeco.com

Can I change or add to my order once I have submitted it?

If you decide you would like to change your order, we’ll be happy to support you in that.  Simply contact us through our ‘contact form” and we’ll get back to you ASAP.

What type of packaging materials do you use?

Our boxes are made from 100% recycled paper product. The inner filling is recycled, non bleached paper. The Sendle bags that your box is delivered in is a soft plastic that you can recycle through major supermarkets with your other soft plastic items.

What makes Natural Perfume Collective ethical?

Our packaging for the boxes is made from recycled cardboard and is recyclable.

Our filling inside the boxes is made from recycled paper, unbleached and is recyclable

Our postage company is Sendle which is a fully carbon neutral company, offsetting all of its carbon emission for deliveries.

Within our office we ensure we recycle everything we can

We work with brands to encourage the use of glass, recycled plastics and recyclable containers for their travel samples that you receive. We encourage you to re-use all of them for your own purposes too; they are great for arts and crafts, travel and many other uses.

By providing all the information about our featured products online we’re reducing the paper products used in our boxes.